Frequently Asked Questions
Everything you need to know before hitting the slopes.
How long does shipping take for skis and snowboards?
We typically process orders within 1-2 business days. Delivery times vary by location, but standard shipping generally takes 3-7 business days across Australia. Express options are available at checkout.
What is your return policy on technical outerwear?
We offer a 30-day return policy on all unworn technical gear with original tags attached. Please note that for safety reasons, we cannot accept returns on load-bearing climbing equipment or used hardware.
Do you offer professional ski mounting and tuning services?
Yes, our expert technicians provide full workshop services including mounting, waxing, and edge sharpening. If you purchase skis and bindings together, mounting is complimentary.
How do I know which boot size is right for me?
We recommend using our online size guide which converts Mondopoint to US/EU sizing. For the best fit, we always suggest visiting our store for a professional boot fitting to ensure maximum comfort and performance.
Do you offer 'Buy Now, Pay Later' options?
To help you get the gear you need now, we support various flexible payment methods including Afterpay and Zip Pay, alongside all major credit cards and PayPal.
Can I click and collect my order from the Cooma store?
Absolutely. Select the 'In-store Pickup' option at checkout, and we will notify you via email as soon as your gear is ready for collection at our Cooma location.